Please read our policies before you fill out our product returns form. Thank you in advance.
MyCPAPCanada.ca will only accept returns of CPAP masks, with defects, 15 days from the delivery date. Please be advised that returns on unopened and unused items will only be accepted within 15 days from the delivery date and any product that has been opened or used cannot be returned. A 15% processing/restocking fee will be deducted from the initial cost before the refund is issued. All shipping charges are non-refundable and you are responsible for the payment of any shipping cost on return/exchange item(s). The credits/refunds will only be issued once the returning product has been received and reviewed at/by our facility. All items marked as clearance are final sale and will not be refunded. It is highly recommended to obtain a tracking number on items of value over $100 to ensure that the returning products are received by our facility.
Warranty or repair claim decisions are made solely by the manufacturer. MyCPAPCanada will happily assist you with working with the manufacturer should your machine require warranty replacement, however you, the customer, are responsible for all shipping costs pertaining to the warranty.