Canadian Owned & Operated | Free Shipping On Orders Over $150
Free Shipping Minimum Order $150
Flat Rate Under $150: $15.00
MyCPAPCanada.ca will only accept returns of CPAP masks, with defects, 15 days from the delivery date. Please be advised that returns on unopened and unused items will only be accepted within 15 days from the delivery date and any product that has been opened or used cannot be returned. A 15% processing/restocking fee will be deducted from the initial cost before the refund is issued. All shipping charges are non-refundable and you are responsible for the payment of any shipping cost on return/exchange item(s). The credits/refunds will only be issued once the returning product has been received and reviewed at/by our facility. All items marked as clearance are final sale and will not be refunded. It is highly recommended to obtain a tracking number on items of value over $100 to ensure that the returning products are received by our facility.
At high therapy pressures, three factors are crucial for an optimal mask fit. These are the mask cushion, the connection between the mask cushion and mask body and the headgear. LENA was developed with these factors in mind. In addition, LENA offers further details such as the quiet, diffuse exhalation system, the ball-and-socket joint, the intuitive handling, the integrated connection for oxygen supply, the various vented and non-vented versions and the accessories such as the quick-release cord and endoscopy adapter.
The mask cushion is characterized by its double lip. The therapy pressure creates an air cushion that provides a perfect seal without causing any pressure points.
Another important factor is the connection between the mask cushion and mask body. On the one hand, the connection must be stable during the therapy – both at constantly high pressures and with high pressure differences during inspiration and expiration with BiLevel therapy. On the other hand, the connection must be easy to disassemble to allow for simple and effective cleaning. This seems paradoxical, but LENA solves it well
MyCPAPCanada.ca will only accept returns of CPAP masks, with defects, 15 days from the delivery date. Please be advised that returns on unopened and unused items will only be accepted within 15 days from the delivery date and any product that has been opened or used cannot be returned. A 15% processing/restocking fee will be deducted from the initial cost before the refund is issued. All shipping charges are non-refundable and you are responsible for the payment of any shipping cost on return/exchange item(s). The credits/refunds will only be issued once the returning product has been received and reviewed at/by our facility. All items marked as clearance are final sale and will not be refunded. It is highly recommended to obtain a tracking number on items of value over $100 to ensure that the returning products are received by our facility.
MyCPAPCanada.ca offers free standard shipping on orders over $150.00 value and a $15 Flat shipping fee on orders under $150.00. Orders within Canada will be shipped via Canada Post. Standard shipping rates will apply on all rush/expedited orders, or orders to the United States and will be calculated on checkout.
CPAP Pressure Setting Prescription Policy:
It is the policy of My-CPAP- Canada to ship CPAP devices with the pressure settings on the prescription received, if the prescription does not state any pressure settings, fixed, or a range, then it will be shipped set to the default manufacturers settings which are 4-20 CM H2O for an auto machine or a pressure of 10 CmH2O for a set standard pressure machine. It is recommended that all CPAP devices are set to a prescribed therapeutic fixed or variable pressure for optimal therapeutic/health benefit by your provider at the discretion of your physician.
Our friendly customer service team is here to assist you. Please fill out the form below with your details, and we will get back to you within one business day. For immediate assistance, call us at (888) 262-3445.
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